Complaints

At Lilley Plummer Risks Ltd we take all complaints very seriously and each is dealt with according to our strict complaints procedures by senior management. If you would like to make a complaint about any service or product then please get in touch with the complaints department in the first instance. We aim to resolve all matters swiftly in house. 

You can write to : LP Risks Complaints Department, 6th Floor, 40 Lime Street, London, EC3M 7AW

Or you can call on : + 44 (0) 2038 482 150

You can also email us at complaints@lprisks.co.uk

Once we have received your complaint, you will receive an acknowledgement within 1 working day.

Financial Ombudsman Service

If we cannot resolve your complaint then you may, if eligible, refer the matter to the Financial Ombudsman Service using the following details

You can write to : The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Or call : 0800 023 4 567 or 0300 123 9 123

Lloyd’s Customers

If your business has been placed through Lloyds and you are not entirely satisfied with the outcome you receive, you can also contact the complaints department at Lloyds using the following details 

Call on 0207 327 5693 or email Lloyd’s at complaints@lloyds.com